Front Desk · rep training

M01 · What we sell, and what it is not

Objective. A rep can describe the product without describing insurance.

Outline only. This module's objective, source and check are settled; the written content is not yet drafted. It does not gate anything. Read the source file named below in the meantime.

How it is checked

Describe the product in three sentences without naming a carrier, a plan, or a premium.

Source: README.md, ../frontdesk/CLAUDE.md

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